Frequently Asked Questions

At Frederick Dermatology, we aim to ensure every question you have before, during and after your procedure with us are. See below for the answers to our most frequent questions. For frequently asked questions specific to the treatments we offer, see each treatment’s page.

Insurance Plan Questions

What insurance plans do you participate with at Frederick Dermatology Associates?

We participate with Medicare, Cigna, Aetna, United, Blue Cross Blue Shield Federal, CareFirst PPO and POS, Informed, Tricare, USFHP, and OneNet.

Are cosmetic procedures covered by my insurance?

Generally,  cosmetic procedures are not covered by insurance.  We accept a variety of payments options for these procedures, including CareCredit.

Credit Card Policy

Do I have to leave my credit card information to be a patient at this practice?

Yes.   This is our policy.  You have the option to seek dermatological care elsewhere if you do not want to accept our policy.  We appreciate that you have a choice and respect your decision if you decide to go elsewhere.

How much and when will money be taken from my account?  

The insurance companies on average take approximately 2 weeks to process submitted claims.  Whatever the allowed amount is, your copay, coinsurance, and deductible are taken into consideration.  It simply depends on your individual policy what you may owe. Once the insurance explanation of benefits is received and posted to your account, any patient financial responsibility will be processed at the time.

Which secure software system are you using and how does it work?

The software system is PayTrace a Nationwide Payment Solution System.  This system is compliant with the Payment Card Industry Data Security Standards (PCI DSS).   No data is stored on our local computers or servers.  All customer payment account numbers are encrypted as soon as they enter the PayTrace system.  And, the data is stored in geographically remote and fully redundant high security data centers.

What are the benefits?

It saves you time and eliminates the need to write checks, buy stamps or worry about delays in the mail. Plus, if you have a rewards program linked to your card, you can earn rewards for bills you already pay.

What if there is a payment discrepancy or I have other payment questions?

Please contact our billing specialist directly to settle payment discrepancies or for other payment questions.

Will I still receive a paper bill by mail?

No.  We want to eliminate printing and mailing statements.